Terms & Conditions
A LEGAL DISCLAIMER
When you place an order, you’re agreeing to what’s written here.
We’ll keep it simple.
Most things we make are built to order. Wood varies. Grain shifts. Finish wears in. These changes happen through use and time and are part of the work.
Lead times are estimates. We’ll keep you informed if something changes.
If you need to cancel, let us know within 48 hours of purchase. If production hasn’t started, we’ll cancel the order. Once we begin making something, we can’t stop mid-build.
If something goes wrong, reach out. We’re reasonable people and we expect the same in return.
SHIPPING
TIMEFRAMES
Production: 2-3 weeks from order confirmation
Shipping: 5-7 business days after production (USPS or UPS Ground)
Total time: 3-4 weeks from order to delivery
You'll receive email updates when production is complete and when your order ships.
SHIPPING COSTS
Calculated at checkout based on your location and order size.
Free shipping on orders over $300 (domestic US only).
All shipments include tracking and insurance.
DELIVERY
When your order arrives:
Inspect the package before signing for delivery. If the box is damaged:
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Note the damage with the carrier, or refuse delivery
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Contact us immediately: todd@mattlabstudios.com or 971-266-3224
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Take photos if possible
We'll handle everything from there.
CUSTOM ORDERS
Custom sizing or wood species requests may extend production time. We'll confirm your timeline before you order.
IF THERE'S A PROBLEM
Damaged in transit:
Contact us within 48 hours with photos. We'll send a replacement or issue a refund.
Lost package:
If tracking shows delivered but you didn't receive it, contact us within 7 days. We'll work with the carrier to locate it or file a claim.
Delayed order:
If production takes longer than 2-3 weeks, we'll contact you with an updated timeline. You can wait or cancel for a full refund.
All shipments are insured. If something goes wrong, we'll make it right.
HOLIDAY & RUSH ORDERS
Check our homepage for holiday shipping deadlines. Need it faster? Contact us before ordering at 971-266-3224 or todd@mattlabstudios.com. Rush fees may apply.
ADDRESS CHANGES
Before shipping: Contact us immediately, we'll update your address at no charge.
After shipping: You'll need to contact the carrier directly (USPS/UPS). Carrier fees may apply.
Please double-check your shipping address before placing your order.
CANCELLATIONS
Within 48 hours: Full refund (before production starts).
After production begins: All customized sales final.
Once we start building, we've committed materials and labor specifically for your piece. We can't resell custom furniture.
WHAT WE CAN'T CONTROL
Once your order leaves our studio, delivery timing depends on the carrier. We can't control:
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Weather delays
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Carrier holidays or high-volume periods
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Incorrect addresses you provided at checkout
We ship to all 50 US states. International shipping available by request only, contact us first.
RETURNS AND REFUNDS
IF SOMETHING ISN’T RIGHT
If something isn’t right, tell us. We will work with you to solve it.
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RETURNS
Returns are accepted within 15 days of delivery. Items should be in their original condition unless they arrived damaged.
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DAMAGE ON ARRIVAL
If an item shows up broken, send us photos within 48 hours. We’ll work with you to replace it or sort it out.
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BREAKAGE OVER TIME
If something breaks during use, send photos and let us know what happened. If it’s a material or build issue, we’ll make it right. If it broke due to misuse or neglect, we’ll still talk it through. Understanding how something failed helps us build better.
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FEES AND SHIPPING
There’s no restocking fee. We ask customers to cover half of the return shipping cost.
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REFUNDS
Refunds are issued to the original payment method or as store credit. Your choice. Refunds are processed once the item is returned and inspected.
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CUSTOM WORK
Custom pieces are generally final sale unless they arrive damaged or defective.
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WORKING THINGS OUT
We’re not interested in arguing with customers who are acting in good faith. If something goes wrong, we’ll work something out.
A legal disclaimer
When you place an order, you’re agreeing to what’s written here.
We’ll keep it simple.
Most things we make are built to order. Wood varies. Grain shifts. Finish wears in. These changes happen through use and time and are part of the work.
Lead times are estimates. We’ll keep you informed if something changes.
If you need to cancel, let us know within 48 hours of purchase. If production hasn’t started, we’ll cancel the order. Once we begin making something, we can’t stop mid-build.
If something goes wrong, reach out. We’re reasonable people and we expect the same in return.
PRIVACY POLICY
Information We Collect
We may collect personal information that you provide directly to us, such as your name, email address, shipping details, and payment information when you make a purchase or sign up for our newsletter.
We may also collect non-personal information automatically, such as your browser type, device information, and pages visited, to improve website performance and user experience.
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How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate with you about purchases, updates, and promotions
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Improve our website, products, and customer experience
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Comply with legal obligations
We do not sell or rent your personal information to third parties.
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Data Sharing and Disclosure
Your information may be shared only with trusted service providers who assist in operating our website, processing payments, or delivering orders. These providers are required to keep your information secure and use it solely for the purpose of providing their services to table no.9.
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Data Security
We take reasonable precautions to protect your information from loss, misuse, unauthorized access, or disclosure. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
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Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data, as well as withdraw consent for certain uses. To exercise these rights, please get in touch with us at todd@mattlabstudios.com
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6. Cookies and Tracking
Our website may use cookies or similar technologies to enhance the browsing experience and collect analytics. You can adjust your browser settings to disable cookies if you prefer.
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7. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with a new “last updated” date.
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8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please get in touch with us at:
USE OF THE SITE
We reserve the right to cancel orders when necessary. If we do, you’ll be refunded.
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The site and its content are provided as they are. We can’t be responsible for things outside our control, but we’ll always try to help when we can.